1. Introduction and Acceptance

These Terms of Service ("Terms") govern access to and use of the Eco Heroes Academy learning platform (the "Service"), provided by Eco Heroes International SL ("we", "us", or "Provider"). The Service is an online sustainability training platform for tourism professionals, structured around the seventeen United Nations Sustainable Development Goals.

By registering for an account, accessing the platform, or purchasing access to course content, you ("Learner", "Customer", "you") accept these Terms in full. If you do not accept these Terms, you may not use the Service.

These Terms apply to all types of Customers:

• Individual learners — tourism professionals, freelancers, self-employed operators, guides, and sole proprietors registering in their own name for personal professional development.
• Organisations — private companies, cooperatives, associations, foundations, destination management organisations (DMOs), and public bodies purchasing Learner seats on behalf of employees or members (Team and Licence tiers).

Where the Customer qualifies as a consumer within the meaning of Directive 2011/83/EU, mandatory consumer protection provisions of the Customer's country of habitual residence apply in addition to these Terms.

2. Definitions

• "Platform" — the web application hosted at learn.eco-heroes.org and its subdomains.
• "Course Content" — the educational materials, videos, readings, quizzes, and role-specific learning variants made available on the Platform.
• "Learning Progress Data" — information generated by the Learner's use of the Platform, including course completion status, quiz attempts, scores, time spent per module, and accessibility preferences.
• "Diploma" — the downloadable completion document issued by the Platform in PDF format, together with its unique verification identifier, upon successful completion of a defined learning track.
• "Licence Seats" — a quantity of Learner seats purchased by an Organisation under a Team or Licence tier, to be assigned to named individuals within that Organisation.
• "Coupon" — a discount code issued under a commercial agreement (including the 25% discount for holders of a valid Eco Heroes DMA Certification).
• "Documentation" — the user guides, FAQs, and methodology notes published by Provider.

3. Description of the Service

The Service enables the Customer to:

1. Access structured learning content on the seventeen UN Sustainable Development Goals, adapted to the Learner's tourism role (management, reception, administration, kitchen, food & beverage, housekeeping & maintenance, guides, or outdoor & wellness).
2. Complete quizzes and self-assessments after each module, with pass gates before progression.
3. Track their own learning progress and resume at any time.
4. Obtain a Diploma in PDF format upon successful completion of a defined learning track.
5. Receive a verifiable completion identifier that third parties can use to confirm the Diploma's authenticity.

The Service does not constitute:

• An accredited academic qualification, regulated vocational training programme, or credential recognised under any national qualifications framework.
• A professional certification or licence in the tourism, hospitality, or sustainability sector.
• Legal, tax, or financial advice of any kind.
• A substitute for sector-specific training requirements that may apply to the Customer's role under national or sectoral law.

The Diploma is a statement of completion of the Eco Heroes Academy learning track. It evidences that the named Learner has completed the relevant modules and passed the associated assessments at the time of issuance. It makes no representation about the Learner's professional competence beyond that.

4. Account Registration

4.1 Eligibility

To register, you must:

• Be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction of residence.
• Register in your own name as an individual Learner, or be legally authorised to bind an Organisation on whose behalf you are registering for Team or Licence seats.
• Provide accurate, complete, and up-to-date registration information (name, email address, role, language preference, country).
• Verify the email address provided, by clicking the verification link sent at registration. An account with an unverified email address cannot be used to access course content.

4.2 Account security

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying Provider promptly at info@eco-heroes.org of any unauthorised access or suspected compromise.

Provider is not liable for losses arising from unauthorised access caused by the Customer's failure to protect account credentials.

4.3 One account per person

Each Learner account is personal and non-transferable. An account may not be shared between multiple individuals. Organisations purchasing Licence Seats must assign one seat per named individual; attempts to rotate a single seat among multiple persons are a material breach of these Terms.

5. Pricing, Payment, and Coupons

5.1 Published prices

Prices are published at learn.eco-heroes.org. As of the effective date of these Terms:

• Individual Learner — €29 for full lifetime access to all seventeen SDG tracks.
• SDG 1 — introductory access — free of charge, no payment required.
• Team (small Organisations, per-seat) — €24 per Learner seat, minimum five seats.
• Licence (larger Organisations, volume tiers) — from €990 for 100 seats up to €3,490 for 750 seats.
• Eco Heroes DMA discount — holders of a valid Eco Heroes DMA certificate (issued by our affiliate platform at assessment.eco-heroes.org) receive a 25% discount on all paid tiers.

Prices are exclusive of VAT (IVA) and applicable local taxes. VAT will be charged at the rate applicable in the Customer's country of establishment in accordance with EU Directive 2006/112/EC.

5.2 Payment

Payment is due in full at the time of purchase via the payment methods available on the Platform. Provider uses third-party payment processors that comply with PCI-DSS standards. Provider does not store payment card information.

5.3 Coupons

Coupons issued under partner agreements apply automatically at checkout when entered. Coupons:

• Are non-cumulative with other promotional offers unless explicitly stated.
• Have the validity period and scope specified at issuance.
• Cannot be exchanged for cash or transferred to third parties without Provider's written consent.

5.4 Refunds and right of withdrawal

The Service is a digital service delivered immediately upon purchase. For Customers who are consumers within the meaning of Directive 2011/83/EU, the statutory right of withdrawal applies within fourteen (14) days of purchase, unless the Customer has expressly consented to immediate execution of the contract and acknowledged the loss of the right of withdrawal upon accessing Course Content, in accordance with Article 16(m) of the Directive.

For Customers who are not consumers (professionals, Organisations, DMOs, and public bodies), no right of withdrawal applies once access to Course Content has been activated.

Provider may, at its discretion, grant partial or full refunds in cases of technical fault, duplicate payment, or manifest hardship. Refund requests must be submitted to info@eco-heroes.org.

6. Intellectual Property and Licence

6.1 Platform IP

The Platform — including all software, Course Content, methodology, documentation, videos, illustrations, trademarks (including "Eco Heroes" and "eh!"), trade dress, and content published by Provider — is and remains the exclusive property of Provider and its licensors. Nothing in these Terms transfers any ownership of intellectual property to the Customer.

6.2 Learner licence

Subject to payment of the applicable fees, Provider grants the Learner a limited, non-exclusive, non-transferable, revocable licence to access and use the Course Content for their own personal professional development. This licence permits:

• Viewing Course Content on any device under the Learner's control.
• Taking quizzes and saving personal learning progress.
• Downloading the Diploma in PDF format upon completion, for the Learner's own use and for presentation to employers or third parties as proof of completion.

The licence terminates automatically upon termination of the Learner's account.

6.3 Customer data ownership

The Customer retains full ownership of Learning Progress Data associated with their account. By using the Platform, the Customer grants Provider a limited, non-exclusive, royalty-free licence to:

1. Process the data solely to deliver the Service, track progress, issue Diplomas, and provide support.
2. Include aggregated, fully anonymised statistics in Provider's research, reporting, and partnership activities (for example: "78% of front-desk learners complete SDG 6 within four weeks"). No Customer-identifying data is used in aggregated statistics.

6.4 Prohibited uses

The Customer may not:

• Reproduce, modify, reverse-engineer, decompile, or create derivative works of the Platform or Course Content.
• Use the Platform or Course Content to train artificial intelligence or machine learning models without Provider's prior written consent.
• Resell, sublicence, share, or redistribute the Service or Course Content to third parties.
• Publish or upload screen recordings of Course Content to third-party platforms (including social media, video hosting, or file sharing services) except for short, clearly-attributed excerpts for personal reflection or classroom discussion under fair-use principles.
• Use the Platform in any manner that violates applicable law or infringes the rights of others.

7. Service Availability

7.1 Target availability

Provider targets a Platform availability of 99.5% measured monthly, excluding scheduled maintenance and Force Majeure events (as defined in Section 13).

7.2 Scheduled maintenance

Scheduled maintenance will be announced at least forty-eight (48) hours in advance via the Platform and via email to Organisations holding active Licence Seats. For individual Learners, maintenance notices may be posted only on the Platform. Scheduled maintenance is not counted against availability targets.

7.3 Remedies for unavailability

If monthly availability falls below 99.5% for reasons attributable to Provider (excluding Force Majeure), the Customer may request, within thirty (30) days of the month-end, a service credit equal to:

• 5% of the monthly or prorated fee for availability between 99.0% and 99.5%
• 10% for availability between 95.0% and 99.0%
• 25% for availability below 95.0%

Service credits apply to the next renewal payment or to any subsequent Licence Seat purchase. For individual Learner accounts on a one-time payment model, service credits may be applied to any subsequent purchase of a DMA certification or other Eco Heroes services. Service credits are the sole and exclusive remedy for Platform unavailability.

8. Data Processing and Privacy

8.1 Roles

For personal data processed through the Platform:

• When the Customer is an individual Learner (Individual or SDG 1 free tier), Provider acts as Data Controller for the purposes of identity verification, account management, course delivery, progress tracking, Diploma issuance, and billing.
• When the Customer is an Organisation purchasing Team or Licence Seats for its employees or members, the roles are determined by the applicable Order Form: typically, the Organisation is Data Controller for the list of assigned Learners it provides, and Provider acts as Data Processor for course delivery on the Organisation's behalf. A Data Processing Agreement compliant with Article 28 GDPR is made available to the Organisation on request and is binding from the moment the first Licence Seat is activated.

8.2 International transfers

Where personal data is transferred outside the European Economic Area (EEA), Provider uses the Standard Contractual Clauses (SCCs) approved by Commission Implementing Decision (EU) 2021/914. Provider does not currently transfer Customer data outside the EEA; in the event of future transfers, Customers will be notified at least thirty (30) days in advance via email and via the Platform.

8.3 Customer rights under GDPR

Customers and data subjects may exercise all rights granted by Regulation (EU) 2016/679 (GDPR) — including access, rectification, erasure, restriction, data portability, objection, and the right not to be subject to automated decision-making — by contacting info@eco-heroes.org. Provider responds to rights requests within thirty (30) days.

8.4 Privacy Policy

The detailed Privacy Policy, which forms an integral part of these Terms, provides the full Article 13 GDPR disclosure: what data we collect, why, who we share it with, how long we keep it, and how to exercise your rights.

9. Termination and Data Portability (EU Data Act)

9.1 Customer's right to terminate

In accordance with Chapter VI of Regulation (EU) 2023/2854 (the "EU Data Act"), the Customer may terminate the use of the Service at any time, for any reason, by giving written notice to info@eco-heroes.org. The maximum notice period is two (2) months from receipt of the termination request.

9.2 Provider's right to terminate

Provider may terminate or suspend the Customer's access to the Service with written notice:

• Immediately, for material breach of these Terms — including but not limited to account sharing, unauthorised redistribution of Course Content, non-payment, or use of the Platform for illegal purposes.
• With thirty (30) days' notice, for any other reason, with pro-rata refund of any unused Licence Seat fees (Organisations) or a reasonable partial refund of the Learner fee where the Learner has not yet completed a substantive portion of the Course Content.

9.3 Effects of termination

Upon termination:

• The Customer's right to access the Platform ceases.
• Any validly issued Diploma remains valid; termination of the account does not retroactively invalidate a Diploma earned before the termination date.
• Learning Progress Data and account records are processed according to Sections 9.4 and 9.5 below.

9.4 Data export (EU Data Act Chapter VI)

In accordance with Article 25 of the EU Data Act, the Customer may export all Learning Progress Data and account records in a structured, commonly used, and machine-readable format (JSON, CSV, or PDF, at the Customer's choice) at any time before, during, or within thirty (30) days after termination. Export is provided free of charge.

9.5 Data retention and deletion

• Learning Progress Data: retained for the duration of the account and for five (5) years thereafter, to allow re-issuance of Diplomas on request and to comply with Spanish training-record retention practice. After five years, the data is deleted.
• Diploma issuance records: retained permanently to allow third-party verification of Diplomas previously issued. The record retained is minimal (Diploma ID, issue date, learner name, learning track) and does not include full Learning Progress Data.
• Account and billing records: retained for the period required by Spanish tax law (currently six years under Article 30 of the Código de Comercio).

10. Warranties and Disclaimers

10.1 Provider warranties

Provider warrants that:

• The Service will be provided with reasonable skill and care in accordance with industry standards for online training platforms.
• The Course Content has been developed with reference to materials published by the United Nations, the UNWTO, the Global Sustainable Tourism Council (GSTC), and EFRAG frameworks, in good faith and with the intent of providing accurate and useful sustainability education for tourism professionals.
• Provider has the legal right to grant the licences and provide the Service described in these Terms.

10.2 Disclaimers

Except for the warranties expressly stated in Section 10.1, the Service is provided "AS IS" and Provider disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

In particular, Provider does not warrant that:

• The Diploma will be accepted by any specific third party (employer, recruiter, public body, accreditation authority, or tender process).
• Completion of the Course Content will qualify the Learner for any specific role, promotion, licence, or regulatory status.
• The Platform will be uninterrupted, error-free, or free from harmful components at all times.
• The Course Content is tailored to the specific laws, standards, or operational practices of the Customer's specific workplace or jurisdiction beyond what is stated in the content itself.

11. Limitation of Liability

11.1 Cap on liability

To the maximum extent permitted by applicable law, Provider's aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, statute, or otherwise, is limited to the total amount paid by the Customer to Provider in the twelve (12) months preceding the event giving rise to the claim, with a minimum floor of €100 for individual Learners and €500 for Organisations.

11.2 Exclusion of indirect damages

Provider shall not be liable for:

• Loss of profits, revenue, business opportunities, employment, or career progression.
• Loss or corruption of data beyond the scope of Section 9.4 (Data Export).
• Indirect, incidental, special, consequential, or punitive damages.

11.3 Non-excludable liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by Provider's negligence.
• Fraud or fraudulent misrepresentation.
• Willful misconduct or gross negligence.
• Any other liability that cannot be limited or excluded under applicable law, including mandatory provisions of Spanish law and EU consumer protection law where applicable.

12. Indemnification

The Customer shall indemnify and hold Provider harmless from any third-party claim arising from:

• The Customer's breach of these Terms.
• The Customer's misuse of the Platform, Course Content, or Diploma.
• Any representation by the Customer to third parties that is inconsistent with the scope and nature of the Diploma as defined in Section 3 — in particular, any representation that the Diploma is an accredited qualification or regulated professional certification.

13. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, industrial action, governmental action, public health emergencies, failure of internet backbone or third-party infrastructure, or changes in law that render performance unlawful.

The affected party will notify the other party as soon as reasonably practicable and make commercially reasonable efforts to mitigate the impact.

14. Changes to these Terms

Provider may update these Terms from time to time. When changes are material:

• Customers will be notified at least thirty (30) days before the changes take effect, via email and via a notice on the Platform.
• If the Customer does not agree with the changes, the Customer may terminate the Service in accordance with Section 9.1, without penalty, before the changes take effect.
• Continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

The current version of these Terms is always available at learn.eco-heroes.org/legal/terms.html. Every registered Learner's acceptance is recorded against a specific version number at the time of registration.

15. Governing Law and Jurisdiction

15.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to conflict of laws principles.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

15.2 Mandatory EU provisions

The choice of Spanish law does not deprive the Customer of the protection afforded by:

• Regulation (EU) 2016/679 (GDPR) on personal data protection.
• Regulation (EU) 2023/2854 (EU Data Act) on data portability and termination rights.
• Mandatory consumer protection provisions of the Customer's country of habitual residence, where the Customer qualifies as a consumer under Directive 2011/83/EU.
• Article 6 of Regulation (EC) 593/2008 (Rome I) on the law applicable to contractual obligations.

15.3 Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of Girona, Spain, without prejudice to:

• The right of a consumer to bring proceedings in the courts of the consumer's country of habitual residence (where applicable).
• The right of either party to seek injunctive or equitable relief in any competent jurisdiction to protect intellectual property rights.

15.4 Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, the European Commission operates an Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr. Consumers may use this platform for out-of-court resolution of disputes arising from online transactions.

15.5 Spanish LSSI compliance

Provider operates in compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), including its amendments through Royal Decree Law 9/2024.

16. Miscellaneous

16.1 Entire agreement

These Terms, together with the Privacy Policy and any Order Form or commercial agreement signed with an Organisation for Team or Licence Seats, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the parties' original intent.

16.3 No waiver

Failure by Provider to enforce any right under these Terms does not constitute a waiver of that right.

16.4 Assignment

The Customer may not assign these Terms to a third party without Provider's prior written consent. Provider may assign these Terms in connection with a merger, acquisition, or sale of assets, provided that the assignee assumes all obligations hereunder.

16.5 Notices

Notices to Provider must be sent to info@eco-heroes.org. Postal notices may be directed to Provider's registered office in Girona, Spain, on request.

Notices to the Customer will be sent to the email address registered in the Customer's account.

16.6 Language

These Terms are drafted in English. Translations into Spanish, Catalan, Italian and other EU languages may be provided for convenience; in case of any inconsistency, the English version prevails.

17. Contact

Eco Heroes International SL
CIF: B44915940
Registered office: Girona, Spain
General: info@eco-heroes.org
Platform: learn.eco-heroes.org
Main site: eco-heroes.org

These Terms of Service were last updated on 22 April 2026 (version 1.0). The most current version is always available at learn.eco-heroes.org/legal/terms.html.